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During these uncertain times of COVID-19, how we work in the NDIS space has experienced significant change. The NSW government has begun to ease some social distancing measures from the 1st of May, but for many who experience multiple medical conditions, and compromised immune systems, we must remain vigilant. Here is how we are tailoring our approach to Allied Health to continue delivering high quality services to our clients.


Apps such as Zoom and Skype are flexible, convenient and minimises the risk involved with face-to-face contact but require preparation to ensure success. To make the most of each telehealth session, it is important to note:

  • Are there additional communication considerations required eg. communication cards, specific cues, key words, an interpreter?
  • Will there be support present and are they able to provide assistance during the session?
  • Is any equipment or other preparation required prior to the appointment? The clinician should advise beforehand what will be involved in the session and what is required.

Golden Age will provide guidance and support in lead up to the telehealth appointment to ensure the session will run smoothly without a hitch.

Face-to-face visits

Face-to-face visits can be facilitated in some settings, including residential aged care, within strict parameters. The Golden Age team have had success in contacting facilities directly regarding specific or at risk participants, and identifying suitable approaches to allow therapy programs to continue. This involves implementing safety measures including PPE, temperature checks, regular correspondence to monitor the health of the participant, symptom monitoring, and up-to-date COVID-19 education.

Golden Age provide allied health services to residential aged care providers and NDIS participants in and around Sydney. For more information on how we can help, please email us at or give us a call at 8355 1616.